Frequently asked questions
Frequently asked questions
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Can I have a soap custom-made for myself?
Can I have a soap custom-made for myself?
Yes! You can pick every ingredient that goes into the soap. It will take about 4 weeks before the soap is finished being made though, as we make it all from scratch, and soap generally will need 4 weeks to cure for its full quality. When soap is custom-made for you, you will get about 3 lbs. of soap or an average between 10 and 18 bars (depending on how you prefer the bars to be cut).
Where are your ingredients sourced/are they sustainable?
Where are your ingredients sourced/are they sustainable?
All ingredients are sourced from different parts of America and are all guaranteed to be fully sustainable, such as our palm oil which is fully RSPO certified. or our activated charcoal from Zen Principle which is fully GMP compliant. If you ever have questions as to where any of our ingredients are sourced feel free to contact us at RandioLLC@gmail.com.
How long does shipping take?
How long does shipping take?
Generally it will take 3 to 5 days with exceptions for custom orders, which may take up to 4 to 6 weeks due to the curing process.
Business Questions
Business Questions
Here is a list of questions about business collaborations or B2B services.
Can I have privately labeled soap made for my business?
Can I have privately labeled soap made for my business?
Yes! Contact me here at RandioLLC@gmail.com for more information. All production and labeling will be taken care of. Bulk orders can also have up to a 80% discount.
Can I sell your soaps by ROT, consignment, drop shipping, etc?
Can I sell your soaps by ROT, consignment, drop shipping, etc?
Yes, if you want to sell our soaps and want to have inventory that is paid for after each purchase instead of purchasing in bulk, contact me at RandioLLC@gmail.com for more information and details.
Terms Of Service
Terms Of Service
The properties, such as brand name and soap names, on this website are owned by Randio LLC. Any users who attempt to steal or use the properties without permission are committing copyright and may be banned from use of services. Additionally Randio LLC is not liable for any problems with the site itself such as broken links or web pages not loading in correctly. Finally Randio LLC has been established and is operated in Michigan and will be complying to Michigan and United States Law for Commerce.
Sales Tax
Sales Tax
Simply put, the sales tax will usually be based on where you are buying from and that state or country's local laws for e-commerce. It will show in the final sale section. Otherwise, you will be charged Michigan's sales tax rate of 6%.
Data Privacy
Data Privacy
Only what's needed will be collected, such as emails if you, the consumer, opt in for them, addresses and names for shipping purposes, and so on. Cookies are otherwise based on Google and the GDPR regulations.
Soap Origin
Soap Origin
By purchasing any product from Randio LLC, you acknowledge that the soap was made in a kitchen at their house and thus acknowledge and accept that cross-contamination is possible due to that fact. By using the product, you agree that Randio LLC is not responsible for cross-contamination resulting from the workspace, IE, the kitchen in which it is made or the storage space that is used.
Custom Orders
Custom Orders
Custom orders may not be returned as they are customized to you and your skin type specifically.
Returns
Returns
If any of our soap doesn’t work for you, contact me at randiollc@gmail.com. Because it is soap I will generally not be able to issue a refund, HOWEVER I can work on making a soap more suitable for your skin.
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